Refund policy

Return & Refund Policy

Effective Date: June 2026

At ZAARIAL, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective upon delivery.

  • You receive an incorrect product.

  • The item delivered is different from the one you ordered.

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Include all original packaging, tags, invoices, and accessories.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse or improper handling.

  • Items showing signs of wear, alteration, or damage after delivery.

  • Gift cards or promotional items (if applicable).

  • Products marked as Final Sale or Non-Returnable.

3. Return Request Process

To request a return:

  1. Email us at support.zaarial@gmail.com within 7 days of delivery.

  2. Include your Order Number.

  3. Attach clear photos or videos of the product (if damaged or incorrect).

  4. Our support team will review your request and respond within 24–48 business hours.

4. Refund Process

Once your returned product is received and inspected:

  • Approved refunds will be processed to your original payment method.

  • Refunds are generally completed within 5–7 business days, depending on your payment provider or bank.

5. Cash on Delivery (COD) Orders

For COD orders, approved refunds will be processed via bank transfer or another mutually agreed payment method after verification.

6. Exchange Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

7. Return Shipping

If the return is due to our error (wrong, damaged, or defective product), ZAARIAL will bear the return shipping cost.

If the return is requested for any other approved reason, return shipping charges may apply.

8. Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, the Return Policy will apply after delivery, if eligible.

9. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  • Check your bank account.

  • Contact your card issuer or payment provider.

  • If you still need assistance, please contact our support team.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Business Name: ZAARIAL

Support Email: support.zaarial@gmail.com

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

We appreciate your trust in ZAARIAL and are committed to providing a smooth, transparent, and premium shopping experience.